Frequently Asked Questions
Everything you need to know about shopping with ELAA The Label.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the country, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. You can initiate a return or exchange through our online portal, but please note that final sale items are not eligible for return.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your materials sustainably sourced?
At ELAA The Label, we prioritize high-quality, durable fabrics. We are committed to ethical manufacturing practices and are continuously working toward increasing our use of organic and recycled materials in every collection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay in select regions.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 60 minutes of the order being placed. Please reach out to our customer service team immediately for assistance.